FAQ

Select the product, add it to your cart, and complete the checkout by entering your shipping and payment details.

No, you can place an order without creating an account.

We accept secure payments via Stripe, including credit/debit cards, Apple Pay, Google Pay, PayPal, Klarna, Revolut Pay, and other locally available methods.

Yes, bank transfer is available upon request. Please contact us before placing your order to receive payment instructions and confirm product availability, as processing times may be longer compared to online payments.

No, we do not offer cash on delivery. All orders must be paid in advance, as products are shipped directly from international suppliers and prepared specifically for each order.

Yes, but only before the order is confirmed and processed. Please contact us as soon as possible for assistance.

Yes, an invoice is issued after order confirmation. EU business customers can enter a valid VAT number during checkout.

Orders are processed within 1–2 business days. Delivery usually takes 2–10 business days depending on the destination.

We use reliable international couriers selected based on destination and shipping requirements.

Yes, tracking information is provided once the order is shipped.

No, shipping is handled exclusively through our logistics network.

Yes, we offer worldwide shipping.

For shipments outside the European Union, customs duties, import taxes, and local charges are the responsibility of the customer.

Yes, returns can be requested within 14 days from delivery.

If the return is due to incorrect purchase or compatibility not verified:

• Return shipping costs are paid by the customer
• Only the product price is refunded
• Original shipping costs are non-refundable

Refunds are processed after the returned item is received and inspected, usually within a few business days.

No, shipping costs are non-refundable, except in cases where the return is due to an error or defect attributable to AutoFixMall.

All products include a 30-day warranty covering functional defects only. The warranty applies only if the part is confirmed to be non-functional at the time of installation.

If a product is defective or incorrect, after verification we may:

• Provide a replacement, or
• Issue a refund

Yes, all parts are original OEM components.

You should match the OEM number with your existing part. If you are unsure, contact us before ordering — we offer free compatibility verification via VIN or vehicle details.

Yes, all parts are used (second-hand).

Parts are checked by suppliers before shipping. However, proper installation is required due to the nature of used components.

Yes, some electronic components may require coding, programming, or adaptation. These services are not included and are the responsibility of the customer.

You can contact us via email or WhatsApp:

• Email: info@autofixmall.com
• WhatsApp: +48 517 566 642

Our customer support is available Monday to Friday, 09:00–16:00 (CET).

Yes, we recommend that all parts are installed by a qualified professional. In case of a warranty claim, proof of professional installation may be required.