Shipping Policy

At AutoFixMall, we work every day to ensure that your used OEM auto parts are shipped safely, quickly, and with full tracking. All orders are managed by AutoFixMall, which remains responsible for order management, customer communication, and after-sales support.

Order Processing

Orders are processed within 1–2 business days after payment confirmation
Products are shipped directly from supplier warehouses to ensure faster delivery
Each shipment includes a tracking number sent via email

Estimated Delivery Times

Europe: 2–7 business days
International: 5–12 business days

Delivery times are estimates and may vary depending on destination, courier, and customs procedures.

AutoFixMall is not responsible for delays caused by couriers, logistics disruptions, or customs authorities.

Shipping Carriers

We work with reliable international couriers, automatically selected based on destination, size, and weight.

Standard shipments:

FedEx
UPS
DHL
DPD
GLS

Heavy or oversized shipments (mainly Europe):

Raben
Hellmann
AmberExpress
Geodis

Express Shipping (on request)

Express shipping may be available upon request.

Orders placed before 09:00 (CET) may be processed the same business day
Estimated delivery time: 24–72 hours

Packaging and Damaged Shipments

All items are carefully packaged to minimize the risk of damage during transit. If a parcel arrives visibly damaged:

Accept it with reservation or refuse delivery
Take clear photos of the packaging and contents
Notify us within 24 hours

Failure to report damage within this timeframe may affect the ability to file a claim with the courier.

Split Shipments

If your order includes multiple items, they may be shipped separately. Each shipment will have its own tracking number.

Customs and International Deliveries

For deliveries outside the European Union:

Customs duties, import taxes, and local charges are the responsibility of the customer
Delivery times may vary due to customs clearance

AutoFixMall is not responsible for delays or additional costs caused by customs procedures.

Shipping Costs

Shipping costs depend on:

Destination
Parcel size and weight
Selected shipping service

Final shipping costs are calculated automatically at checkout.

Tracking and Updates

After shipment, you will receive:

A tracking link via email
Status updates from the courier (when available)

You can track your shipment at any time via the courier's website or by contacting us.

Delayed or Lost Shipments

If your shipment appears delayed:

First check the tracking link
If there are no updates for more than 7 business days, contact us

We will open an investigation with the courier and assist you until resolution.

Contact

Email: info@autofixmall.com

WhatsApp: +48 517 566 642

Business hours: Monday–Friday, 09:00–16:00 CET